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ਡਾਟਾ ਮਿਟਾਉਣ ਦੀਆਂ ਹਦਾਇਤਾਂ

Effective Date: 30 August 2026
Last Updated: 23 September 2026

ਇਹ ਸਫ਼ਾ ਵਿਵਰਣ ਦਿੰਦਾ ਹੈ ਕਿ ਕਿਵੇਂ Swiftmark Digital Solutions (“ਅਸੀਂ”, “ਸਾਨੂੰ”) ਨੂੰ ਵਿਅਕਤੀਗਤ ਡਾਟਾ ਮਿਟਾਉਣ ਲਈ ਕਹਿ ਸਕਦੇ ਹੋ ਜੋ POSBooks ਵੈਬਸਾਈਟ ( posbooks.com ), POSBooks ਐਂਡਰੌਇਡ ਐਪ, ਅਤੇ ਸੰਬੰਧਤ ਸੇਵਾਵਾਂ ਲਈ ਰੱਖਿਆ ਗਿਆ ਹੈ। ਇਹ ਵੈਬਸਾਈਟ ਅਤੇ ਐਪ ਦੇ ਉਪਭੋਗਤਾਵਾਂ ਲਈ ਡਾਟਾ-ਮਿਟਾਣੇ ਦਾ ਸਫ਼ਾ ਹੈ, ਜਿਸ ਵਿੱਚ ਗੂਗਲ ਪਲੇ ਸ਼ਾਮਲ ਹੈ।

1. Delete your account in the app

If you can still sign in to the POSBooks Android app:

  • Open ਸੈਟਿੰਗਸ ।
  • ਚੁਣੋ ਖਾਤਾ ਮਿਟਾਓ ।
  • ਆਪਣੇ ਪਾਸਵਰਡ ਨਾਲ ਪੁਸ਼ਟੀ ਕਰੋ।

This request covers the account you are signed into, including the business workspace and Personal Finance records tied to that account, except records we must keep by law (see section 5).

2. Ask by email

If you cannot sign in, you use Google or X sign-in and do not have a password, or you want data deleted without using the app, email:

delete_request@posbooks.com

ਵਿਸ਼ਾ ਲਾਈਨ ਮੇਰਾ ਡਾਟਾ ਮਿਟਾਓ ਵਰਤੋ। ਸ਼ਾਮਲ ਕਰੋ:

  • Your name;
  • The email address and phone number on the account;
  • Whether the request is for the business workspace, Personal Finance data, or both;
  • The business name, if you have one on POSBooks;
  • ਤੁਸੀਂ ਈਮੇਲ, ਗੂਗਲ, ਜਾਂ X ਨਾਲ ਸਾਈਨ ਇਨ ਕੀਤਾ ਸੀ ਜਾਂ ਨਹੀਂ।

We may ask you to confirm that you control that email or phone before we delete anything. Do not send passwords, OTPs, or card numbers.

3. What to use each address for

Phone: +91 9391661744. Grievance contact: Mahesh Kumar Nomula, Miryalaguda Road, Haliya, Telangana, 508377, India.

4. What we delete

After we verify the request, we delete or irreversibly anonymise, as applicable:

  • Account profile (name, email, phone, login identifiers);
  • Business data you stored: products, stock, sales, purchases, invoices, parties, dues, expenses, income, and files such as logos and product images;
  • Personal Finance data you stored: wallets, expenses, income, and people-owe records;
  • Support messages that are not needed for a legal claim;
  • ਐਪ ਅਤੇ ਵੈਬਸਾਈਟ ਸੈਸ਼ਨ ਡਾਟਾ ਖਾਤੇ ਨਾਲ ਜੁੜਿਆ ਹੈ।

Staff users cannot delete the business owner’s workspace. The owner must make that request. If you are a customer or supplier of a shop that uses POSBooks, ask that shop to delete your record; we process it when the shop, or the law, requires us to.

5. What we may keep

We may retain limited data where the law requires it, including tax, GST, and accounting records, records needed for a dispute, fraud prevention, or an unpaid subscription, and secure backups until they expire on the normal backup cycle. Payment references held by Razorpay or your bank stay with that provider under its own policy. Content already sent to an AI provider (invoice or voucher images, prompts) is handled under that provider’s retention rules; we delete our copy.

6. How long it takes

We acknowledge a complete request within 7 business days and complete deletion within 30 days, unless a law requires a longer period. We email the result to the address on the account.

7. Related pages